Refund Policy

This Refund Policy applies to all purchases made through Nomadvice, including subscription plans and credit top-up packs. Payments are processed by FastSpring (Bright Market, LLC), our authorized payment reseller.

We want you to be satisfied with Nomadvice. Please read this policy carefully before making a purchase.

Every new user receives their first search free of charge, with no payment information required. This lets you evaluate the quality and relevance of Nomadvice results before committing to a paid plan.

Cancellation. You may cancel your subscription at any time from your account settings or by contacting support. Cancellation stops future charges. Your plan remains active until the end of the current billing period.

Refunds. Subscription payments are non-refundable. If you did not intend to renew, please cancel before your next billing date.

Partial periods. We do not issue prorated refunds for the unused portion of a subscription period.

Unused subscription credits. Credits included in your monthly plan expire at the end of each billing period and are not refundable (except as described under Pro Rollover below).

Pro Rollover. On the Pro plan, up to 30 unused credits automatically carry over to the following month once. If unused again, they expire. Rollover credits are not refundable.

Top-up packs. Credit top-up packs are non-refundable once purchased. Top-up credits remain valid as long as you maintain an active subscription.

Consumed credits. Credits that have been used to conduct searches are non-refundable under any circumstances.

If Nomadvice experiences a technical failure that prevents you from using the service for an extended period (more than 48 consecutive hours), you may be eligible for a prorated credit or refund covering the affected period.

If a search fails to return a result due to a system error (not due to the nature of the request), the credits used for that search will be returned to your account.

We review refund requests on a case-by-case basis for situations not covered above — such as accidental duplicate purchases or billing errors. Contact us within 14 days of the transaction in question.

To request a refund, please email us at support@nomadvice.com with:

• →Your registered email address
• →Order or transaction ID (available in your FastSpring receipt)
• →Reason for the refund request

We aim to respond within 3 business days. Approved refunds are processed by FastSpring and may take 5–10 business days to appear on your statement, depending on your payment method.

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Continued use of Nomadvice after changes constitutes acceptance of the revised policy.

For questions about billing or refunds, please contact us at support@nomadvice.com.

Payments are processed by FastSpring (Bright Market, LLC), 801 Garden St, Suite 201, Santa Barbara, CA 93101, USA.